CUSTOMER CARE

Our Customer Care solution offers powerful analysis tools to identify failures in the value chain, which will allow you to reduce the congestion of the Customer Service Center, and improve the user experience with self-management through the mobile.

This Customer Care solution reduces the number of incoming calls from the customer service center, offering chat services by SMS, WEB, RCS and other channels, access to balances, general information query, surveys and many more applications. It allows its customers to improve the user experience with the self-management of their services, through different terminals such as tablet, mobile or web, quickly and easily.

Companies can manage their own information portals by loading documents and generating dynamic pages without programming. The platform simplifies customer self-management by allowing you to search or receive OnDemand information from different services.

With the CDAG + Customer Care analysis tools, companies will be able to measure customer satisfaction, through claims statistics mechanisms, allowing to know possible risks in time and classify users to prevent them from migrating to other companies.

FEATURES:

- Decision trees
- Support for managing documents, manuals, product information and packages.
- Support for high traffic volumes
-Chatbots
- Modular and expandable system that allows the incorporation of new applications without the need of cutting service
- Integrable with different market solutions