Reduce the congestion of the Customer Service Center allowing the user to self-manage, through mobile, with powerful analysis tools to identify faults in the value chain.
This solution reduces the number of incoming calls, offering Chat services by SMS, WEB and other means, access to balances, general information query, surveys and many more applications. It allows its clients to self-manage their services, through different terminals such as tablet, cell phone or web, quickly and easily.
Companies can manage their own information portals by loading documents and generating dynamic pages without the need for programming. The platform simplifies the management of your client allowing you to search or receive information OnDemand of different services.
With our CDAG + Customer Care tool, companies will be able to measure the satisfaction of their clients, through mechanisms of claim statistics, allowing to know in time the possible risks and classify the users to prevent them from migrating to other companies.
- Decision trees
- Support for managing documents, manuals, product information and packages.
- Support for high traffic volumes
- Modular and expandable system that allows the incorporation of new applications without the need of cutting service
- Integrable with different market solutions